VoIP, which stands for Voice over Internet Protocol, offers a variety of features to help SMEs improve general business operations and give them a competitive advantage. By leveraging the latest communication technologies like VOIP, SMEs can scale up their business operations with features that enhance flexibility, cut costs and add professionalism.
Juliet Moran, founder of TelephoneSystems.Cloud said: “It may sound simple, but upgrading existing telephone systems to a cloud-based VoIP solution could dramatically improve general business operations and give SMEs the competitive advantage they need.
“VoIP helps SMEs to overcome challenges and level up, and by leveraging the latest communication technologies, businesses can support growth while others on legacy phone systems fall behind.
“Those adopting newer technologies and innovations are evolving, while those resistant to change are missing out on valuable business opportunities.
“From cheaper international calls to facilitating seamless flexible working, VoIP services offer a variety of benefits to help small businesses, so SMEs shouldn’t be scared to make the switch from their older analogue systems.”
Here are the six benefits of VoIP for SMEs:
- International calls
VoIP systems operate via the Internet, so international calls are drastically cheaper compared to using a legacy phone line. This is integral to many SMEs operating abroad and talking to clients overseas. You can also buy international numbers to advertise in different countries.
- Flexibility
VoIP phone systems give small business owners the flexibility to pick up calls from wherever they are, rather than being tied to a landline phone at a desk. The systems make remote and hybrid working models more efficient by allowing users to have the flexibility to take calls wherever they are.
- No tie to lengthy contracts
The last thing SME owners want is to be stuck in a lengthy phone contract. Some VoIP contracts give users the option to cancel their system at any time, or a significantly shorter contract meaning business owners aren’t tied down.
- Easy to set
Some VoIP companies will offer business owners free set-up help after purchasing their package. There isn’t a lot of prep work involved in getting the system up and running, allowing users to get started straight away and not waste time.
- Scale up quickly
SMEs may not need all of the features when first starting with a VoIP system, but companies can grow quickly, and it’s important that the technology can scale up too. The systems are very easy to scale up and introduce components for more employees.
- Adds professionalism
VoIP allows small business owners to deal with communication more efficiently. With the possibility to add a strong voicemail and give clients consistency with just one business contact number, the VoIP phone system adds a stronger sense of professionalism.
Written on 29/01/2024 by Juliet Moran
As the Technical Director at TelephoneSystems.cloud, I bring over 27 years of extensive experience in cloud technology. As a woman in the tech industry, I am committed to paving the way for the next generation, demonstrating that innovation in technology should be inclusive of both women and men. My goal is to inspire and empower future generations to actively contribute to the advancement of technology regardless of gender.
